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Welcome to HisandHer.com!

 

Holiday Shipping Information

 

Starting the month of December , Due to the overwelming number of packages, UPS may not guarantee the delivery times.  Please order in advance to anticipate any type of possible delays.

 

 

Billing and Shipping Information 

For security reasons, all first time credit card orders must be shipped to the billing address. If you are a first time customer and need to have your order shipped to an alternate shipping address, you may pay by PayPal. 

Incorrect billing information and/or shipping to an alternate address may cause shipping delays and additional shipping and handling charges, as information must be verified.

 

How can I cancel my order?

 After placing your order, if you need to cancel your order, please call our office within 1 hour after placing your order before 2 pm pst. If you have placed your order during off hours, please call us as soon as we open.

Sorry, once the order is shipped, we cannot cancel the order.

 

 Phone order shipping hours:  Monday – Friday 7:00am to 3:00pm Pacific Standard Time

Online order shipping hours:  Monday – Friday 7:00am to 2:00pm Pacific Standard Time

Shipping Delays 

Shipping delays may occur due to holidays, natural disasters, or carrier delays. If a guaranteed delivery is delayed due to weather or other natural disasters, there will be no guarantee. Since no one has control over natural causes, shipping charge will not be reimbursed. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.  

Shipping Refunds 

Shipping refunds on delayed ordered due to carrier delays will be issued as in-store credit only.  We can only offer credits on orders shipped through UPS.   USPS Priority is not guaranteed.  If you want to claim shipping credit for UPS, then please call us after you have received your package.  UPS requires the package be delivered first before they can issue the credit. 

If you are returning any orders that have received Free UPS Ground shipping, then a flat shipping fee of $10.00 will be deducted before the refund is issued.

Shipping Cancellations, Refusals 

For any shipments returned to us due to a bad address, refusal upon delivery, or cancellation, there will be an additional shipping and handling charge of 25% of your order total (50% on international orders). Shipping and handling charges are non refundable. 

If you are returning any orders that have received Free UPS Ground shipping, then a flat shipping fee of $10.00 will be deducted before the refund is issued.

International Shipping Policy 

We are not responsible for any duties, taxes, or additional charges that may be charged by Customs for any International deliveries. 

(Actual shipping charge will be adjusted depending on the weight and value of the merchandise)

 

* Please note, for customers ordering from outside the United States, your merchandise is subject to import tax. This cost must be paid by the customer at their expense. Thank you.