Things to Know

You can categorize His & Her Hair into three different grades.

1. The three different grades are as follows.

a. Regular- Regular quality hair is the least expensive.

b. 50% Italian Mink - Higher quality hair, softer and finer in texture. It is easier to manage and has the most body. It is also our most popular texture. Ideal for a person with semi-fine hair. 100% Italian Mink- comparable to the 50% Italian Mink. It is extra fine and soft texture. Ideal for a person with extra, extra fine & soft texture. It will be available in Silky Straight only. (100% Italian Mink in French Bodywave and Water Wave will be discontinued ).

c. HIS & HER CUTICLE- absolutely THE BEST hair you can buy. His & Her Cuticle is available in Silky Straight, Natural Perm Straight, Kinky Straight, French Bodywave, French Refined, Water Wave and European Wave. It is available in Handtied Weft (Micro-Thin Weft) and the machine weft.

2. Micro thin weft - hand wefted for most natural look. Undetectable. Wefts are pre-cut to approx. 10" wide for convenience. Micro thin wefts can be purchased in pieces. (Do not cut the weft) If a handtied hair was purchased by 1/4lb. and only partial has been returned, used pieces will be charged by piece price.

3. Some hair are available in extra lengths and colors. Mixed colors and blondes such as #10,12, 14, 17, 18, 22, 24, 27, 28, 33D, 280, 284, 283, 301, 59, 60, 613, etc. are extra charge. Two toned colors (dark roots / lighter ends) are available in the limited textures only.

4. Please do understand that blondes / lighter / mixed colors go through more excessive processing than the dark colors. Therefore, the condition of the blondes / lighter / mixed colors may not be as good. Especially the curls and waves in the lighter colors are not as good as the darker colors.

5. There are variations in textures, colors & curl patterns on each shipment. If you want the colors from our color ring, please let us know. We will try to match the color as close as possible to what we have in stock. (Sorry, no custom blending). Otherwise, there may be some variations in colors. Please do understand that even if you place an order for the same product, if ordered at different time, there may be some variation on texture, colors & curl patterns.

6. We do not recommend for you to weave more than 2 layers per row. Too many layers per row will make it difficult to comb/brush the hair which will cause the hair to tangle.

7. Due to the computer system, once the order is placed, we can not add or make any changes. If you need to add, we will need to send it out separately.

8. Please be aware that there are many color variations in wigs.

9. Flammable products such as removers, glues, etcs. can be shipped by UPS - Ground only.

10. If one pound or more of human hair is purchased at a time, $11.00 discount will apply to every 1 lb. purchase. (Sale items are not included).

11. Silky Straight (human hair) may have loose bodywave after wash. In cases like this, you can Apply blow dryer or flat iron to straighten the hair.

12. Each bundle of human hair is sold by the weight of 1/4 lb. We do not guarantee certain width.

13. We do not offer non-shedding guarantee. You can apply silicone glue on the weft to secure. On customer's requests, we can re-inforce the machine wefted hair for $5.00 per 1/4 lb. We Recommend purchasing the handtied wefts which are more secure.

14. For best results, we do not recommend mixing different levels of quality and texture of hair.

15. If a guaranteed delivery is delayed for any reasons other than act of Mother-Nature, you will be given a store credit for the shipping. No refund will be issued. Sorry no exceptions! (Note: No guarantee on delayed packages due to weather or natural causes ).

16. We do require adult signature on all UPS orders over $1000.00. Extra charge will apply.

17. If you request for an order to be delivered to a different address other than the address on the pkg., re-routed fee of $10.00 for (OV, 2nd-Day, 3rd-Day) and $5.00 for (Ground) will be applied. Please make sure to confirm the shipping address at the time of order.

18. Human hair gray may be yellowish. Especially if the heat is applied, it can turn more yellow.

19. Some colors may bleed especially darker colors such as #1 & #35. Bleeding will stop after few washes. (It is recommended to wash the hair prior to wearing in cases like this ).

20. All personal information given to us will be kept strictly confidential and will not be shared. Your personal information will be used only to fulfill your order.

21. Customers are liable for returned postage charge if the package is returned unclaimed.

22. On curly and wavy hair, specified length is after the curl / wave is pulled out.

23. Prices are subject to change at any time without prior written notice. For most up to date information and prices, visit our website at www.hisandher.com.

RETURN POLICY:

No Refunds, Exchange or store credit only. Exchanges on human hair extension for weaving and braiding only with 7% service charge. The merchandise must be sent back in the original condition with invoice within 10 days. (On all returns, we have to go by the actual date of the invoice ). If there is any amount left after an exchange, It will be applied as a store credit to be used for future purchases.

If Handtied hair (Micro-Thin weft) is purchased by 1/4 lb. and only partial has been returned, used pieces will be charged by piece price. Shipping charges are not refundable.

All items other than weaving or braiding human hair such as wigs, wiglets, ponytails, DVD, videos, all equipments, hairpieces, synthetics, hair care products, tapes, glues, accessories and etc. are not returnable. Re-shipping cost will be charged.

If you have a problem with the hair, you must return the hair with invoice for us to test before we can resolve such matter. Products such as flat iron that comes with manufacture warranty can be replaced for the same brand & item only on condition of manufacture defects. It will not be replaced if the equipment has been dropped or abused.

All sales are final