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Returns and Exchange Policy
We accept returns within 30 days of your purchase in original condition with a valid receipt. Only
weaving and braiding hair can be returned for a refund. Purchases made by credit cards will be
refunded to the original card. All refunds will be subject to 10% service charge. Purchases made
with cash and check will be refunded by a check. There is no service charge for exchanges or store
credits. We will ship the exchanged item(s) using the same shipping method as the original order
unless instructed otherwise.Re-shipping charge will apply. The original shipping charge will not
be credited. If an order that have been placed with a qualified free shipping, a flat shipping fee of $10.00 (plus 10% service charge), will be deducted before any refunds are issued.
Styling equipments with manufacturer warranty can be replaced for the same item within 60 days of the purchase with a valid receipt. It will not be replaced if the equipment has been dropped or abused.
Our Mailing Address:
HIS & HER HAIR GOODS CO.
ATTENTION: RETURNS DEPARTMENT
5525 Wilshire Blvd.
Los Angeles CA 90036
Non Refundable and Non Exchangable Items
Items such as wigs, top pieces, clip-ons, ponytails, synthetic, hair care products, equipments, tapes, glues, accessories, DVD/videos, discontinued, clearance, and sale items are not returnable and cannot be exchanged.
Please note, custom orders and made to order items are not returnable and cannot be exchanged.