Customer Service

- Shipping & Delivery

New Lower UPS Shipping Charge up to 30% less. Shipping charges are based on 1 pound, prepaid packages. Actual shipping charges may vary depending on the weight, value and receiver's address. It will be adjusted accordingly. Weather related delays are not guaranteed by UPS or His & Her Hair. ** SHIPPING RATES ARE SUBJECT TO CHANGE WITHOUT NOTICE **

- Privacy & Security

His & Her respects and protects the privacy of our customers. We want to make sure that your online shopping with us is the very best experience. All personal information given to us will be kept strictly confidential and will not be shared, sold or disclosed. Your personal information will only be used to fulfill your order.
Any information you provide to us at this site when you establish or update an account, shop online or request information (i.e. name, address, e-mail address, telephone number and credit card information), is maintained in our private files on our secure Web server and our internal systems. To ensure your shopping with His & Her Hair Goods Co. is safe and secure, our website is secured by 128 bit encryption enabled SSL (Secure Socket Layer) for your protection.


- Returns & Replacements

If you have a problem with the hair, you must return the hair with invoice for us to test before we can resolve such matter. Products such as flat iron that comes with manufacture warranty can be replaced for the same brand & item only on condition of manufacture defects. It will not be replaced if the equipment has been dropped or abused.

Return on human hair extensions for weaving and braiding will be accepted with a service charge. The merchandise must be sent back in the original condition within 15 days of placing your order (it cannot be combed, brushed, washed, cut or altered in any way). Shipping charges are not refundable.

Allowed refunds have a 10% service charge. Refund amount is only on the merchandise. Services and shipping charges will not be refunded.


- Payment, Pricing & Promotions

We accept all major credit cards, paypal, and money orders. Orders placed online must be paid with a credit card. You may pay with money orders by mail. (Sorry, no checks). Simple fill out the order form, print and mail it in. We''ll notify you once we receive your order.
Prices and promotions are subject to change without notice.